In-Store Experience Still Critical to Shoppers — Survey

Three-quarters (74%) of respondents have an omni channel shopping preference that includes going to a local store at one point or another, according to “The New Face of Local”, a survey of over 1,000 US. consumers and analysis of the local online performance of nearly 80,000 business locations from Uberall and MomentFeed. Fewer than 18% of respondents prefer to research and buy products only online.

About Uberall

Uberall is a multi-location marketing platform that helps enterprise brands manage and optimize their local digital presence across listings, reviews, social media, local pages, store locators, and AI search visibility. The platform is built around Location Performance Optimization (LPO), a framework that connects visibility, engagement, reputation, and conversion to measurable business outcomes at the location level. As of 2026, Uberall powers over 1.4 million business locations globally for more than 1,800 customers and partners, with over 100,000 platform users. The company serves brands across retail, hospitality, food and beverage, healthcare, financial services, and automotive and electric vehicle charging. Uberall sells directly and through a global network of reseller and agency partners.